All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on average delivery times for past orders. We will endeavour to beat these delivery times but sometimes delays do occur. In the event of a significant delay, there is no automatic right to cancellation, but if you contact us then we will see if our supplier is willing to cancel the order. In general, order cancellations are not permitted once a payment has been made. The reason for this is that our costs are incurred by submitting your phone's details to the relevant unlock code database. The service provision commences as soon as the payment is made, as it is a personalised service based on the details of your specific phone.